The Dysfunctions Of Many Boards

Special thanks to Connie and Bob for providing this article, regards Terry

Connie Hanner and Bob Harris

Volunteers are integral to an association or other not-for-profits. Members are asked to contribute time, energy and resources on boards and committees.

The board is intended to be visionary in setting the direction of the organization. Staff and committees are expected to implement decisions of the board, advancing the programs and initiatives to fulfill the vision.
The organization’s mission statement and strategic plan communicate the organization’s priorities and should frame nearly every discussion of the board.

Governance vs. management
While volunteers readily accept an offer to join the board, few have experience with governance. It is an amorphous concept, influenced by state and federal laws, governing documents, culture and established precedents by prior boards.
The most sought-after directors are members who are known to be successful in their field of work — owning a business or heading up an organization. Their success is usually based on management duties, which they bring to the board table. However, having management skills does not always translate to great governance skills.
Management includes hiring and firing, investing, purchasing and marketing, for instance.
Governance requires visionary perspective, maintaining relevance, ensuring sustainability and increasing organizational awareness. Governance is the development of strong leaders and the creation of a strategic plan.
At the board table, directors sometimes revert to short-term thinking and tactical advice (familiar to management). However, these are the responsibilities of professional staff and committees —not the board.

While all directors should be appreciated for their volunteer work, an organization wants to be cognizant of dysfunctions that may arise.

1.Overextended — Organizations often seek out people with board experience. That means the volunteers may be serving on other boards simultaneously. Be leery of a volunteer who is overextended, cannot say “no,” or may have a conflict of interest by serving on multiple boards with similar purposes.
2. Founders syndrome — The founders of an organization rightly have great pride, but sometimes they don’t want to allow future leaders to take over. It might require some grievance, but founders must release their powers and trust that future leaders will respect their values and purpose.
3. Engagement — Once on the board, directors must do more than just attend meetings. They are trustees of a corporation; stakeholders or members expect them to come to meetings prepared. Between meetings, directors may have assignments, reports to read or prepare, visits with members or need to help committees.
4. Valued contribution — Directors are expected to contribute to the mission and/or money to the organization. They should continuously evaluate resources, recognizing they are positioned to help raise funds, enroll new members or personally give their time or resources. In-kind contributions are valued.
5. Pretty face — Some organizations seek to increase their stature by adding people to the board because they are respected and recognizable. The problem is while the directors may have been added to increase organizational posture, they are trustees who are expected to fulfill fiduciary duties and advance a plan of work.
6. Dominant board —The board or some of the directors don’t trust the staff. Directors meddle with programs best managed by staff. Staff should be respected as professionals in their field of work.
7. Dominant staff — The staff babysits the board, not trusting them to develop a strategic plan or to head up committees. It takes a partnership of board and staff trusting each to advance interests together.
8. Recruitment failure — The number one lie of a nominating committee is, “You won’t have to do anything when you get on the board.” Equally as bad is to advise a member who briefly leaves the room, “Guess what, we’ve assigned new duties.” The nominating process should be taken seriously. Consider it an interview process rather than simply a list of names on a slate.
9. Personal agendas — A volunteer with a personal agenda to promote his/her interests is a distraction. The IRS expects organizations to identify conflicts of interest, suggesting everyone on the board is working toward the same mission without personal agendas.
10. Board size — The average size board in the U.S. is 15 persons. The IRS suggests the board be of a size to allow for meaningful discussions. A large board is more costly to manage and staff, although there is more diversity and input. A smaller board is easy to convene and make nimble decisions.
11. Term limits — The majority of organizations have term limits, suggesting a director must take a year off after serving two three-year terms or three two-year terms. This allows for new people to bring fresh perspectives. No board wants to be characterized as the “good old boys.” If term limits exist in the bylaws, be sure they are respected.
12. Group think — Some boards are characterized as moving through the agenda with minimal discussion. “Group think” is characterized by decisions made simply to support the ideas of peers. The board table is not the place to rubber stamp business.
13. Self-evaluation — Directors are expected to evaluate programs and financial performance. Only a few boards are willing to keep a scorecard of whether directors are fulfilling expectations. Volunteers should implement a continuous improvement process through a board evaluation and discussion of director engagement.

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WHY ENGAGEMENT MUST BE BUILT INTO THE MEMBER EXPERIENCE

BY JOE ROMINIECKI

Struggling to get members engaged? Perhaps the problem’s not in your methods but in the engagement opportunities themselves.

More online collaboration tools. Better messaging. Finer demographic data. Nicer incentives.

When associations struggle to get members engaged, they often search for practical solutions like these, special tricks for getting members’ attention. The list goes on and on.

Nothing’s wrong with trying these enhanced engagement tactics. But what if the problem is deeper or more structural?

You could ask that question about any line of business, association or elsewhere. When do improved methods offer deep potential, and when do they promise marginal gains at best?

A stronger focus on engagement, activity, involvement, and mission at the recruitment stage will position membership as a call to action.
For associations thinking about member engagement, consider these three perspectives that come from the world of fitness centers and cultural institutions (e.g., gyms and museums), which might push you to deepen your search for engagement answers.

A CALL TO ACTION

In “The Economic Case for Joining an Expensive Gym,” Quartz writer and economist Allison Schrager argued in August that, if you really want to commit (or, perhaps, guilt) yourself into going to the gym consistently, you should join the most expensive one you can find.

In line with research that suggests “putting more money on the line can help us follow through on our goals,” Schrager writes that, in her experience as well, “a bigger penalty gives me some added discipline.”

The parallel to associations isn’t perfect; association engagement isn’t a “pain for gain” activity. But often our goal in getting members to engage is to inspire a “get off the couch” ethos—or, more accurately, “get out from behind your desk.”

Perhaps, though, you just have too many desk potatoes in your membership. If your recruitment efforts focus on a litany of products and services packaged together for one low, low price, should you be surprised when most of your members want to get a lot of things but not get involved?

Simply charging more for membership might not solve your engagement problems, but it’s possible that a stronger focus on engagement, activity, involvement, and commitment to your mission at the recruitment stage will position membership itself as a call to action and perhaps weed out the prospects who have little propensity to answer it.

A COMMUNITY TO JOIN

Of course, once members do get involved, they’re more likely to stay with you. But, in relation to retention, the particular manner in which they’re engaged may matter less than the human connections they make in the process.

A September feature in the Sydney Morning Herald, “Understanding the ‘Cult’ of Group Fitness,” sums up research on the importance of the “group” element of group fitness. One study, for instance, found that CrossFit gym members reported elevated levels of “social capital,” such as networking and deeper friendships.

It’s not CrossFit, specifically, that’s responsible, though, as one veteran group-fitness trainer told the Herald: “‘I’ve been through all the different eras and genres,’ she says. But while fitness fads will come and go, [she] says the thing that ultimately keeps people attending is simple: ‘It’s the group activity.’”

The Entrepreneurs’ Organization knows this. Every member who joins is placed in a Forum, a peer group of seven to 10 fellow business owners in their area that meets monthly to share knowledge and experiences. Forums are EO’s highest-rated benefit, no doubt a result of both the insights shared and social capital built among those groups.

The Herald article also notes that “other research has suggested that a lack of social support in standard gyms is linked to their dropout rates.” As we’ve noted here at Associations Now before, building social networks via associations is especially crucial for young members, who must build new networks when they leave school and enter the professional world.

So, again, the question is one of the structural design of your member experience: What does your association do to connect members, early and often, in person? Is face-to-face interaction built in to membership, or is it merely an add-on?

A NEW EXPERIENCE

Associations, meanwhile, compete for the time and attention of their members with everything else in their lives—work, family, sleep, leisure, and other forms of learning and professional development. It’s hard to stand out in the fray.

Being new or unique can help. Colleen Dilenschneider explains on her blog, Know Your Own Bone, that first-time attendees to a particular type of museum or other cultural institution rate their customer satisfaction and value for cost of admission higher than visitors who have visited an attraction of the same type before.

Dilenschneider and her colleagues at predictive intelligence firm IMPACTS call this “point of reference sensitivity,” but you could also simply understand it as novelty. Regardless who, where, or with whom, the novelty of a new experience gives a person’s feelings about it a positive boost. But, as Dilenschneider writes, “essentially, as a person gains familiarity with an experience, it becomes increasingly harder to impress them.”

That’s great news if you can get young members to engage in person. If your association is the first professional community they’ve joined, or if they’ve never been to a chapter event or annual conference before, just getting them in the door and introducing them to those experiences can earn you points.

But what about everyone else, all those prospects and members for whom you’re not the first membership experience? Dilenschneider’s advice to organizations is to be unique, to identify and emphasize that which makes you different from all the other organizations in your category.

And so, once more, when your association asks members to get engaged, are you asking them to muster up the energy to do more of the same (whatever it might be), or are you opening a door for them to try something new, something they can’t do anywhere else?

How do your association’s engagement opportunities stack up? Could the organization stand to benefit from a more deeply ingrained culture of involvement? What has worked (or not worked) for you in getting members more engaged? Share your thoughts in the comments.

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Potential Tactics For Attracting Older Millennials to Your Association

I was reading an article in the MultiView Association Adviser and thought it was very good and worth repeating ……

While there are varying opinions on the age group of a young millennials vs older millennials however this makes the most sense to me…. ‘Most definitions of the millennial generation include people born between 1981 and 2000’. This means we’re talking about people who are 16- to 35-years-old
Maintain active job boards. In-person relationship building at your events and programs will remain important to millennials, but they conduct a lot of their lives online and enjoy the anonymity of the Internet. Your industry-specific job board is where older millennials are going to find their next job.
Offer the opportunity for a young professional to shadow someone in your industry for a day. They could be considering a career change, or they may want to see in-person what their career’s next level could look like. Most millennials consider this type of short-term mentoring invaluable.

Offer free resources for job seekers that can turn them into members:

Resume critique
Job boards
Certification programs
Workshops

Appeal to their sense of social responsibility; the desire to “give back” is a strong millennial trait, and most want to interact with brands that not only share their values, but also are a force for good in the community. Whether through Corporate Social Responsibility (CSR) initiatives or showcasing members’ individual contribution to others and the industry, associations with a clear purpose that stand for something larger than themselves will easily attract the millennial crowd.
Offer graduated leadership opportunities. Are there ways older millennials can become involved in your association past basic membership once they join? Millennials join associations for the same reasons as other generations: to build relationships, to enhance their professional skill set and to have an opportunity to shine as a leader. Some will be ready to take on high-profile, high-involvement positions such as a board position or an event chair. However, others are balancing their existing familial or social obligations, and while eager to serve, can only take on a smaller role for the time being. Offer multiple leadership roles of varying commitment levels. This way, your association can meet the needs of all older millennials wanting to be professionally active while respecting the multiple demands on their time and energy.

Ask your board:
What have we done to attract older millennials as employees or as members?
How can we show off the benefits of belonging to our association?
What are some successful channels we’ve used to market membership to millennials?
What opportunities for leadership or further involvement do we offer? How much time and effort do those opportunities require, and can we vary them?
What obstacles outside our association or industry’s realm might be preventing older millennials from becoming members, and what can we do to help remove them?
Younger millennials aren’t ready to join, but they’re open to suggestions
Your typical younger millennial is in high school or college or is new to the workforce. They might have a general sense of what type of work they want to be when they’re an adult, but most are still looking at career options. Many don’t realize their chosen profession or trade has an association to which they could belong, find others like them and learn new things. If they do realize association membership is an option, they may not have joined yet because their employer doesn’t cover association dues and they don’t have the extra funds themselves — or they don’t realize the benefit of investing in an association membership and don’t want to pay dues

Posted in association management, board development, board governance, Board Responsibility, engagement, Mentoring, recruitment | Comments Off on Potential Tactics For Attracting Older Millennials to Your Association

How To Strengthen Your Staff’s Soft Skills

BY EMILY BRATCHER

Soft skills—though critical for the association workforce—are on a decline, according to some sources. But never fear: We’ve pulled together a few tips to boost soft skills around the office.

Soft skills are those seemingly je ne sais quoi talents and traits that separate top job candidates from the rest of the pack. They can be qualitative in nature, and they might even be difficult to articulate.

Juxtaposed against hard skills—specific teachable and measurable abilities—soft skills are those that enable effective and agreeable interaction with others, according to a definition that Google churned out. Examples might include good communication skills, a positive attitude, flexibility, problem-solving abilities, and a team-player mentality—or even the discretion to wear workplace-appropriate attire, to come to work on time, and to actually work while at the office.

According to a recent Wall Street Journal article, soft skills such as these are in high demand and short supply. “I can teach somebody how to slice and dice onions. I can teach somebody how to cook a soup,” said Washington-area restaurateur Cindy Herold to the Wall Street Journal. “But it’s hard to teach someone normal manners, or what you consider work ethic.”

To underscore this heightened desire for soft-skilled employers, 77 percent of respondents to a 2014 CareerBuilder survey said they were seeking job candidates with soft skills. And 16 percent said they valued soft skills more than hard skills in hiring.

WHY SHOULD ASSOCIATIONS CARE?

Associations should want to hire employees with soft skills too. Just as the team is only as good as the players, the association is only as good as the staff. The staff is the face of the association to its members, so their attitude, commitment, and communication, for instance—whether positive or negative—reflects back on the association.

It’s also a matter of productivity. If staff is getting to work late, dressing unprofessionally, or lazing about the cubicle all day, then the association probably isn’t living out its mission statement or accomplishing its goals.

WHAT CAN ASSOCIATIONS DO?

Besides hiring the right people who already possess these soft skills—and can offer concrete examples of how they’ve used them previously during the interview process—associations can also help their staff to acquire soft skills. For example, Bruce Tulgan, the founder of RainmakerThinking Inc. and a speaker at the Society for Human Resource Management’s 2016 Annual Conference & Exposition, said that organizations should take staff onboarding very seriously.

Tulgan recommends four ways to build up their soft skills, right at the start of employment:

Name certain soft skills, and describe why they are important to the organization.
Explain how the cultivation of these soft skills can benefit careers.
Lay out step-by-step directions for what staff needs to do to achieve these soft skills.
Acknowledge when staff is attaining certain soft skills.
Perhaps one of the best ways to boost soft skills at associations is to lead by example. “The company culture and work environment you establish as a manager play a huge role in encouraging (or discouraging) the development of these skills,” wrote Nicole Fallon on Business News Daily. “If you want employees to work hard and collaborate with each other, you need to show them how first.”

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A Welcome Role for the Membership Committee

BY JOE ROMINIECKI / SEP 14, 2016
One association puts its volunteer membership committee to work in calling all new members to welcome them to the association—a rewarding effort for members, volunteers, and the association alike.

A common refrain among association governance experts is that a board of directors should focus on strategy and leave the execution to staff. Crossing those lines, they say, results in mixed messages and mixed results.

At the committee level, though, there seems to be no hard and fast rule. Some association volunteer committees fill an advisory capacity, while others are charged with hands-on work. Always crucial, then, is clarity for those volunteers about what is expected of them.

This is no different, of course, in the case of associations with volunteer membership committees. An association’s membership strategy is bigger and more specialized than what a committee of volunteers—typically people with day jobs and without expertise in membership business models—is capable of producing, and yet member input is vital. Meanwhile, executing a full-fledged membership operation is beyond the scope of a volunteer role, but member-to-member connection can be invaluable to recruitment, retention, and engagement.

So, what’s the right mix? What role can a volunteer membership committee sustainably provide to an association?

The member-to-member communication is so key. They know what they do more every day than any staff person is going to.
The Academy of Managed Care Pharmacy offers a good example. Its 15-person membership committee takes on a mix of advisory and hands-on work, and those duties are designed to involve the committee “in a way they can feel the impact they’re making,” says Betty Whitaker, MBA, CAE, senior director of membership engagement and publications at AMCP.

CALL TO ACTION

The committee’s most active work is calling all new non-student members to welcome them to AMCP. Each committee member is asked to reach out to between five and 20 members each month (depending seasonal recruitment activity) via phone and via an email follow-up if they can’t connect by phone. The job isn’t glamorous, but the welcome from a colleague is worthwhile, Whitaker says.

“The member-to-member communication is so key. They know what they do more every day than any staff person is going to or anybody I hire in a full-time role. So, they really know how to make somebody feel welcome,” she says. “And a member saying why they want to be a member of the association is always much more impactful than a staff member saying why they should be a member of the association.”

Volunteer members calling new members is alternative to models like the one at the California Dental Association, whose member concierge, Terry Fong, was profiled in 2013 in Associations Now for her full-time staff role in calling every new member of CDA. Even in that case, though, Fong was a 25-year veteran of CDA with a background in family in dentistry, giving her about as close an understanding of members as an association staffer could have.

At AMCP, Whitaker says the member-calling campaign “pays for itself,” especially the twice-a-year outreach to lapsed members. That effort, in which volunteers call members who still have not renewed after the full series of mail and email renewal notices, earns back between 3 and 8 percent of lapsed members called.

SET UP VOLUNTEERS FOR SUCCESS

Cold-calling new and lapsed members can be intimidating even for volunteers who sign up, but they are not sent out into the wild unprepared. AMCP staff provide the volunteers with talking points for the calls and message templates for the email follow-ups. And those materials are all developed to complement and carry through the same messaging used throughout AMCP’s membership efforts. From there, volunteers are encouraged to be creative or, more important, to be themselves.

“We want it to sound like it’s from the member. They want the talking points and the template because some of them are not totally sure where to start, so this helps them on that end,” Whitaker says.

The committee’s role is not all hands-on work, however. It also serves as a sounding board for AMCP staff’s membership operations. “What any membership committee gives an association is the ability to hear firsthand from members when you want to talk about membership,” Whitaker says.

To make it all work, Whitaker says AMCP provides a clear job description for committee members at the start of the volunteer recruitment process. The AMCP volunteer application asks those interested to provide a short written statement about why they’d like to contribute.

“We do look for an enthusiasm about the membership process,” Whitaker says. “Most of what our members do, they interact with people all the time, so that’s not necessarily something to worry about, somebody not being comfortable with that. Really, we just look for an excitement for membership and a willingness to help it grow and see it succeed.”

AN ESTABLISHED ROLE

The membership committee volunteers typically find the member outreach rewarding, Whitaker says. For instance, many maintain connections with the new members they call and arrange to meet up at AMCP events. “Once the committee members get into it, they really enjoy it, because networking is such an important part of why our members belong to the association,” she says. “This is a way for them to connect with their peers outside their normal work experience.”

AMCP has deployed its membership committee in this way for many years, Whitaker says, as a key part of its overall onboarding and retention process. And it doesn’t suffer the same “what do we do with our membership committee?” woes that seem to beset many other associations.

The staff support for the calling effort consists mainly of generating and dividing up lists of new members each month, updating talking points periodically, and sending reminders to the volunteers. For other associations looking to get their membership committees involved in the same way, Whitaker suggests starting small, with a certain member segment, for instance. And the volunteers can bring their advisory and hands-on roles together to help staff develop the talking points for their new-member calls.

“They’re the ones who have to talk from it, so you want to get buy-in on that end,” Whitaker says.

How does your association involve members in membership operations? If you have a membership committee, is its role advisory, hands-on, or both? Share your thoughts in the comments.

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Finding Prospective Members Using LinkedIn

BY JOE ROMINIECKI / AUG 31, 2016
Could you build a brand-new association using only LinkedIn for finding prospective members? Learn how one association professional has done just that.

Whatever you’re doing on LinkedIn these days, you’re probably not doing it as well as you could be.

To put it another way: Have you started an international scientific association from scratch, using LinkedIn exclusively to get it off the ground?

Enter The Graphene Council, an organization founded by Terrance Barkan, CAE, nearly three years ago to serve researchers and entrepreneurs in the emerging nanotechnology field of graphene. But what, exactly, is graphene? It’s a “a single layer of carbon atoms that are bonded together in a repeating pattern of hexagons” and, as Gigaom put it in 2013, “could be the next silicon.” But don’t feel bad if you didn’t know that already. Barkan didn’t either when he first read about it in 2013.

LinkedIn is one of the most incredibly powerful tools for associations, and it’s just grossly underutilized.
“Being a career association professional, one of the questions I asked myself was, ‘OK, so where’s the association for graphene?’ Because we know there’s an association for everything,” he says.

It turned out there was no prominent association for the rising field, so Barkan, chief strategist at Globalstrat, decided to fill the void by founding The Graphene Council. And here is where the fledgling group’s path diverges from the typical association origin story in some ways but follows it closely in others.

Barkan formed The Graphene Council as a for-profit that he owns, but he is otherwise “running it like an association,” he says. He continues his primary work specializing in international strategy development for associations, but he calls the The Graphene Council “a real-life proof of concept” for that experience and his strategic approaches.

Long an active LinkedIn user, Barkan has often aided associations in maximizing their use of the platform. So, to grow The Graphene Council, he pursued a LinkedIn-only strategy. Armed with a LinkedIn Premium account and some know-how, he built a LinkedIn group of more than 6,000 members in less than three years, and now he’s in the early stages of converting community members to paid association members.

“Very few people actually know how to use this tool to its full potential,” Barkan says of LinkedIn. “To me it’s one of the most incredibly powerful tools for associations, and it’s just grossly underutilized.”

Barkan used LinkedIn Premium’s advanced search capabilities and InMail messaging tool to identify and reach out to researchers, students, and professionals interested in graphene, inviting them to both join the group and connect with him individually (more on that in a moment). The primary draw at first was for members to network and connect for both research and career purposes. And, as the group grew in size, Barkan touted its increasing numbers in his templated recruiting messages. Within a year, he says, he could call the group the largest LinkedIn group for the graphene community.

One of the first ways that critical mass began to pay off was through LinkedIn’s automated recommendation engine. If you build a large but well-focused group, Barkan says, LinkedIn begins to identify users with matching interests and recommending the group to them. “All of the continued growth is self-perpetuating now,” he says.

With growth came the ability to develop content, and thus member benefits. Barkan hired an editor to produce a quarterly newsletter; the council partnered with Springer Nature to launch a journal, Graphene Technology, in January; and it surveyed 440 graphene experts and stakeholders for its first Global Graphene Industry Survey and Report this year, as well. The newsletter is free to anyone, while the journal and research study come free with a paid membership.

Converting free LinkedIn-group members to paid association members is the next hurdle, Barkan says, but, again, LinkedIn has proven crucial as a tool. Because he has connected directly with the group members—i.e., by adding them as “connections” in his individual LinkedIn network—he can export their data, including names, titles, companies, and email addresses. Using a lightweight membership software platform, Barkan says the council now has 7,200 qualified graphene contacts in its database. He hopes to eventually reach 1,000 paid individual members, and 20 to 30 corporate members (the first just recently joined).

Of course, many associations (and likely most of our readers here at Associations Now) aren’t starting from scratch. So, do these LinkedIn methods work for more established organizations? Barkan suggests that they do, particularly in regard to market outreach and lead generation.

“Specifically for international associations, it’s a very powerful tool because it’s so much harder to find potential members outside the U.S. as compared to inside the U.S.,” he says.

He also offered an example of a trade association he worked with that used LinkedIn to break through in reaching the right people within prospective member companies, after it had failed to get a response from the limited contacts it had within the companies. “So, these same two people get the email every year and they throw it away. We said let’s go into LinkedIn and see how many people we can find who actually work for that company. And so we go into LinkedIn, and guess what we find? We get 15 different people in that company that we can now write to.”

Barkan also suggests sharing (but not selling) your association’s content in other industry groups. He posts articles from The Graphene Council in larger nanotechnology groups, for instance.

Membership recruiting in LinkedIn poses two tricky challenges for associations, Barkan says. One is that, to be able to export email addresses, an individual must connect with prospective members, meaning the association must choose a particular staff member to serve that role and have a plan for what to do if and when that person leaves the association. The second is that there is no easy way to cross-check a list of leads generated from LinkedIn with an association’s existing database of members and prospects, other than a manual comparison. That was less of a problem for Barkan as he built The Graphene Council with no pre-existing list, but it’s a significant hurdle an established association must deal with.

Despite the newfangled approach Barkan took to build The Graphene Council, the underlying fundamentals of association formation weren’t much different from how many membership organizations get their start. “It’s a classic chicken and the egg, right?” Barkan says. “How do you get people to pay for something if you don’t have content? How do you create content if you don’t have people?”

He says it boiled down to a recognizable three-step process: Build a community with a critical mass, leverage that community to begin developing content, then create a formal membership offer built on that community and content. “I think what’s different [now] is the tools, and the ability to scale quickly,” he says.

How does your association use LinkedIn for member recruitment? Could it sustain itself on an entirely LinkedIn-focused approach like The Graphene Council? Share your thoughts and experience in the comments.

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Creating Better Solutions Through Conflicting Ideas

Boards are episodic decision-making groups, as opposed to groups that need to construct effective decisions together daily, so their tasks are usually cognitive—setting processes, considering facts, and predicting outcomes. It’s important to remember during the decision-making process that cognitive conflict, or the discomfort one feels when confronted with new ideas, usually enhances performance.

The most effective boards focus on a task or issue and debate it until they arrive at a creative solution. Conflict management coach and author Mary Rafferty says, “The parties might argue and exchange views vigorously, yet there is two-way communication and openness to hearing each other. The goal is to find the best possible solution rather than to win the argument. Alternative perspectives are seen as valuable rather than threatening.”

KNOW YOU’RE ATTRACTED TO SIMILARITY

Differences in personality, gender, age, and tenure can all affect a board’s level of cognitive conflict. In their article “Diversity and Conflict in Boards of Directors,” Alan Walker, Silke Machold, and Pervaiz K. Ahmed write about the similarity-attraction effect, in which people with similar values, attitudes, and beliefs tend to be attracted to interactions with each other because they think and feel in similar ways. This creates positive feedback between both individuals during their interactions.

The similarity-attraction effect may be one reason we even join associations: We naturally seek people with similar values, attitudes, and beliefs, including those regarding our professional growth.

PAY ATTENTION TO THE TYPES OF CONFLICT

If board members have similar personality traits, their interactions in the boardroom are likely to be more engaged and positively charged, following the logic of the similarity-attraction effect. However, differences in personalities are more likely to cause misunderstandings of one another’s motivations and questions. These types of interactions are more likely to deteriorate.

Differentiating characteristics in boards that are directly observable seem to be those that promote the most reaction, assumption, and delineation. To maintain an effective board, especially during times of change, boards have to pay close attention to the type of conflicts they experience. Knowing the type of conflict will help boards work through those challenges.

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Four Tips For Strategy Setting That Matters

Boards need to operate at a high level, but airy, general strategies don’t help direct an association. One expert shares some advice for keeping the balance.

Keep ’em out of the weeds. That may be the most repeated mantra to CEOs about working with their boards. The board sets the strategy, and the staff implements it. Don’t let a group of busy, smart professionals spend their precious time as volunteer leaders squabbling over small stuff like software-vendor selection and signage at the next annual conference.

This is good advice, but it isn’t always clear whether you’re in the weeds or not—and sometimes there’s value in the board getting better educated about operations to better think strategically. Association consultant Meredith Low discussed this blurry line in a blog post earlier this month titled “Strategy Is Not Management.”

You don’t want to have strategies that just sound like missions.
Boards indeed do set strategy, Low writes, but they also often run the risk of coming up with strategies that are so vague as to do little to direct the organization. “Technical management terms [like ‘optimize’ and ‘efficiency’] are often easy to throw around,” she writes. “The problem is, if you implement without being strategically explicit about what this kind of language really means, the board has given staff the right to decide that for themselves. It’s handing off strategic decisions to the staff level, with all the confusion, stress, and misdirection of resources that that can entail.”

You don’t want vague, hand-wave-y strategies from your board. But you don’t want them mucking in operations either. So how do you strike the appropriate balance? I spoke with Low last week on this point. Below are some of her thoughts.

1. Strategies aren’t ground-level, but they’re not in outer space, either. “You don’t want to have strategies that just sound like missions,” she says. “I was just looking at a client’s past strategic plan, and they say their strategies were ‘education’ and ‘advocacy.’ Those are not strategies. Those don’t represent choices…. There are different kinds of strategic choices around education, and that’s the challenge. I think that if it’s really high-level, if it could apply to any organization or any association, it’s probably not specific enough.”

2. Make time to discuss what the strategy might look like if implemented. Jumping right from strategy-setting to implementation means leaders can miss some pitfalls, and an open discussion can surface issues. “I think it’s an often-skipped step,” Low says. “A lot of associations seem to set fairly high-level strategies, and then they jump straight to operational planning for the next year…. In between that is where you say, ‘Let’s talk about what these strategies actually mean. Let’s talk about how and when we’re going to make these strategies really happen.’” That’s not a license for the board to get into those dreaded weeds, but to think about the tactics the association can use to fulfill its goals.

3. Metrics matter. By better defining its goals, Low says, the board has a concrete statement to revisit to determine if the strategy was successful. Better still, the board can think about what kinds of metrics would help make that determination. “If you’ve decided that that you have a strategic goal that has to do with catapulting the public profile of the industry, then you should set some metrics about what that looks like,” she says. “Are you going to measure that by media mentions? Are you going to measure that by getting invited to certain meetings, or that the government doesn’t make certain decisions without you?”

4. Be careful about putting your thumb on the scale. CEOs, because they likely interact more closely with staff and a wider range of the association’s members and stakeholders, can be inclined to feel they have a better sense of where a strategy discussion ought to go. But the CEO is better off presenting the information the board needs for making decisions than trying to steer it. “The thing that I like about a good strategy process is it tends to surface and make discussable a lot of issues that are otherwise subterranean in organizations,” Low says. “Most processes often force things underground even further. One thing about a CEO and a good strategy process is it becomes less about what they want to do and more about what’s actually going to work for the collective good.”

Ultimately, though, the CEO is charged with keeping the strategic conversation from being so vague as to become meaningless. “If things are vague, then you can claim anything as a success,” Low says. “On the other hand, if things are vague, if the board starts poking at it and asking, ‘Well, really is this getting us where we need to go?’ Then it can be hard to defend what you’re doing.”

What do you do as a staff leader to help your board members balance strategic discussion and an awareness of operations? Share your experiences in the comments.

Great article by Mark Athlitakis Thanks Mark, regards Terry

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Can Associations Attract Millennials with Credentialing?

CAN ASSOCIATIONS ATTRACT MILLENNIALS WITH CREDENTIALING?

BY EMILY BRATCHER / AUG 4, 2016

A recent study finds that more than 90 percent of educational institutions are offering credentials and digital badges, in part, to serve their millennial students, who favor badging and certificates to traditional degrees. What lessons can associations learn from the study?

Usually, I don’t have to do a lot of guesswork when my two-year-old daughter wants something. When she says “I want cookie now” or “I don’t want go bed,” her desires are pretty clear—even if she does miss an article or two in her articulation.

What about millennials? What do they want? It’s a question we think about a lot over here at Associations Now, and it’s a question we know that many associations are considering on a regular basis too. And sometimes a study or two—or the five that are referenced in the blog—help us connect the dots on what this ever-growing generation wants and how we, as associations, can address those desires.

(As an aside: Did you know that millennials are now the largest population in the U.S.? According to the Pew Research Center, as of April 2016, millennials have overtaken the baby boomers in terms of population).

But back to what they want: In late June, the University Professional and Continuing Education Association (UPCEA)—in partnership with Penn State and Pearson—released a study that showed that 94 percent of educational institutions offer alternative credentials. And one-in-five institutions offer badges.

It’s an interesting finding because a study in 2012—thanks to Pew for this one too—found that a record-breaking one-third of young adults had graduated from both high school and college. All this to say, that even while millennials are finishing high school and college at higher rates than any other generation, they’re also looking for alternative credentials or digital badging.

“The degree will always be an important credential, but it won’t always be the gold standard,” said Jim Fong, director of UPCEA’s Center for Research and Marketing strategy, in a press release. “As millennials enter the prime years of their career and move into positions of greater power, we’ll see more alternative credentials for specific industries and possibly across the board. Higher education institutions, especially those in our survey, are showing that they are being progressive with workforce needs.”

Charlene Templeton, the assistant dean of continuing education at Anne Arundel Community College, said that digital badges are practical and help students get jobs. “Digital badge earners indicated that since all job applications are online, the badge sets them apart from other applicants,” Templeton said in a press release. “Employers like that they can click on the badge icon and verify an applicant’s skills. It’s a win-win for both.”

Now, just to be clear, the UPCEA study surveyed educational institutions, not associations, though I think there are lessons to be learned. Especially since, another study—this one from the software firm Abila—found that some of the biggest reasons why millennials join associations is for the jobs, training, and career advancement.

And in the last poll I’ll reference in this blog, Gallup recently found that although millennials most value opportunities to learn or grow in their workplace, “only 39 percent strongly agree that they learned something new in the past 30 days that they can use to do their jobs better. Slightly less than one in two millennials strongly agree that they have had opportunities to learn and grow in the past year.”

From all of these studies, polls, and surveys, we’ve learned that millennials want professional development. We’ve also learned that the majority of millennials feel like they’re not getting professional development, and lastly, to reference the UPCEA survey, that they value certificate and digital badging programs. So, where should they logically turn?

To their professional association, of course.

Luckily, there are a fair amount of groups—like the American Alliance of Museums—already experimenting with digital badging and competency-based certifications. And those numbers are sure to continue to climb.

And Veronica Diaz, the director of online programs at EDUCAUSE, said digital badging “has been well worth the time and investment” for that the group, which works to advance higher education through IT. “From our data, we’ve seen a huge spike in professionals accepting the credential and making them public and sharing them in their LinkedIn networks,” she says.

How can your associations attract millennial members with professional development and credentialing programs? Where have you found success? Please share your thoughts and experiences below.

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Retail Association Builds New Brands On A One Word Name

BY ALEX BEALL / JUL 5, 2016

A retail environment association introduced a new brand and focus that’s going to make you want to “Shop!”—and help a diverse member base feel connected to one mission.

As part of the integration process following an October merger, an association dedicated to retail stores has taken on a new identity: Shop!, an organization focused on enhancing retail environments and experiences.

“With members ranging from producers, visual merchandisers, and ad agencies to designers, retailers, and brands, the name Shop! conveys a strong image of the services and products our members provide to the industry,” Chairman Bob Rosean said in a statement. “Everything our members build, design, and implement at the store level is driven by the needs of the shopper and ultimately is created to entice consumers to shop!”

Your brand is your promise to the market. Your brand is your personality—it should exude who you are and who you want to be.
Formerly known as A.R.E. | POPAI The New Association, the new group was created in October 2015 when the Association for Retail Environments merged with Point of Purchase Advertising International. The new name and accompanying tagline (“Enhancing retail environments and experiences”) seek to seamlessly unite the missions and members of the two organizations.

“Your brand is your promise to the market. Your brand is your personality—it should exude who you are and who you want to be,” Steven Weiss, CAE, the group’s newly hired CEO, told Associations Now. “It needs to express your value in some way, shape, or form, so on first glance your audience should understand who you are and why they should belong.”

These were considerations when the association prepared to rebrand. Ultimately, the brand needed to unify those the association serves—specifically by creating connections between the varied membership base of store layout designers, producers that build retail stores or fixtures, and retail marketing creators; members and the nonmember retailers and brands they work closely with; and global members from different regions and cultures.

With the new branding, Shop! will consider the existing events, programs, publications, and websites that need to be redesigned to fit with the new association’s theme and mission. “We’re trying to do each of those in a quick fashion, but in a paced, balanced fashion so that we are both accelerating our rebrand and market but giving respect to the brand equity that might exist with some of these things,” Weiss said.

The group is working on introducing new products or services under the Shop! brand, with decisions based on five pillars: consumer research, design trends, builder best practices, in-store retail marketing strategies, and evaluation and ROI analyzation techniques.

“These five things, number one, they’re what make up everything that will interest everyone in our audience, and number two, they’re a cycle,” Weiss said.

Shop! will maintain services from the two previous associations based on how well they fit the pillars, then will begin adding new ones to fill gaps and help members create positive retail experiences, he added

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